Customer service

Returns/Refunds / Exchange Policy

Custom Orders

Due to the nature of the custom designs of the outfit(s), there are no refunds for custom orders (this only applies if you requested a custom order)

Instructions on Returns

 We hope you love your purchase but if you don't, we're happy to process a new order or issue you a refund. Returns and exchanges are free when you use a prepaid return shipping label (online purchases only). You have up to 21 (twenty one) business days from delivery date to return or exchange items by mail.  Items must be returned in its original condition, tags intact and wrapped, unwashed and unworn. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time.

Shipping Policy

Processing time to ship orders normally takes take same or next business days after your payment is received and accepted.  For custom orders,

Shipping within USA will be shipped using USPS and UPS. To track your items, please visit USPS.com or UPS.com

Each packages will be insured just in case if mail is missing. Orders should arrive between 2-5 days. For International customers, please contact us by filling out the form before making a purchase.

Zahra Children is not responsible for lost or stolen packages after the delivery has already been made and confirmed by the USPS/UPS. In these cases, the customer is responsible for contacting the USPS/UPS and submitting a claim/refund for their packages that were lost or stolen.

Zahra Children will neither provide a refund nor send new products if the shipment's tracking number has been confirmed and delivered to the address.

If your order arrived damaged, please send a message by filling out the form by clicking here along with invoice / order #.

If you have any other issues with your order, please click here